As a renewals negotiator, you are responsible for contacting both Landlord and Tenant three months prior to the termination of any tenancy, in order to establish if both parties would like to extend the tenancy agreement. Renewals negotiators work very closely with both property managers and the lettings teams. You are aiming to negotiate the renewal at the highest possible rent, for the longest possible term, to keep both the Landlord and Tenant contented. You will ensure that all the tenancy paperwork is executed within the set time frames, so attention to detail and exceptional organisational skills are a pre-requisite.
Tenancy managers should ensure that any tenant/landlord paperwork has been completed in full and the information contained therein is accurate, prior to the commencement of any tenancy. They must be able to respond in a timely fashion to tenant enquiries under the lease term, and offer advice to both parties. Tenancy managers are expected to ensure the property is ready for the incoming tenant, and this process can include; obtaining references, arranging gas safety checks, and organising inventories. This is a problem solving and communicative role, whereby customer service skills are of the highest importance, also working as a team to ensure both parties experience a hassle-free process.