Firstly, there is no such thing as a typical day in the life of a sales/lettings negotiator. However, the following should give you an overview of what you might expect:
Your day will probably start in the office somewhere between 8.30am and 9.00am. Usually the manager of the office will hold a morning meeting to discuss any new properties they have been instructed to sell or let with the negotiators, give an update of all existing transactions, and discuss any further news or changes that you need to be aware of. Having finished this meeting, the rest of your day as an estate agent will begin! This will vary from day to day, but you can expect applicants (ie: people who want to buy or let a property) and clients (ie: people selling or letting the property) to either walk in off the streets, email or phone you to discuss their requirements, and you will almost certainly also be out of the office showing applicants suitable properties to buy or let. Your success as a Negotiator to start with will, to a large degree, be dependent upon your interpersonal skills and your ability to build a strong rapport with the applicant in a short period of time, getting to understand their needs and tastes.
The morning is usually the best time to make phone calls, so as well as everything else you will be doing after the morning meeting you will also be contacting solicitors to establish what stage each of your property sales has reached or, in the case of lettings, liaising with landlords and tenants to finalise the lettings contract. Keeping in contact with existing applicants on a regular basis is crucial to the job; lack of communication is a major criticism many clients have of estate agents. Every time a new applicant registers as a buyer or tenant they need to be informed immediately of any new properties that meet their requirements. Making appointments for your applicants to view these properties is absolutely vital. The majority of experienced negotiators will tell you that as an estate agent you are ‘selling’ the viewing, not the property. It sounds obvious, but it is a fact that unless applicants view properties they will not buy or rent them!
It is when you are accompanying applicants on viewings that your people skills really come into their own, with it being essential that you build a rapport based on the applicant liking and trusting you. As your results will be dependent on your viewings, you will spend large parts of the day out and about, but you will also need to keep in contact with your other applicants and clients so you will spend a lot of time on the phone, both in and out of the office. You will need to use a car to enable you to get to and from viewings quickly, sometimes with an applicant as a passenger.
If the viewing goes well, and you have been successful in your matching ability, the applicant may want to put an offer in on the property. At this point you will need to use your negotiation skills to get the prospective purchaser and vendor, or tenant and landlord, to agree on a figure. Once an offer from an applicant has been agreed by the client you will take the responsibility for seeing the transaction through to an exchange of contracts. This means liaising with solicitors, surveyors and financial advisors. In the case of lettings, you will liaise with the landlord.
Working in a busy office with a busy schedule can be highly demanding both physically and mentally, but the ‘buzz’ and excitement that this challenge provides is what attracts many people to this industry. Also, many agents find helping someone move into the home of their dreams highly rewarding.
Interested? Then please contact us now, search our database for suitable career opportunities, or simply apply on line now.