Senior Property Manager – Reading Town Centre Estate Agency

Permanent Reading, Berkshire | £25k to £30k Inc Benefits

Job Posted: 2015-02-03 03 February 2015 Closing date for applications: 03 April 2015

Job Description

This well-established, independent estate agency based in Reading is undoubtedly one of the market leaders in the area. They are currently looking to recruit a Senior Property Manager to work with their Lettings Team.

The job description includes the following:

Property Management Support – understand the following processes in order to assist with workload:

  • Preparing new let packs
  • Completing utility transfers
  • Providing support with tenant sign ups
  • Dealing with inventory check in and check out returns
  • Dealing with utility bills received on behalf of landlords
  • Scanning and filing Terms of Business, tenancy agreements etc and communicate to lettings team
  • Maintaining lettings files to ensure documents are clearly organised and labelled
  • Controlling movement of keys and sign in/out keys to contractors along with tenant keys
  • Arranging for old lettings paperwork/documents to be archived/scanned and stored securely
  • Logging payments on behalf of landlords/tenants
  • Checking remittances received from property management accounts team and logging reimbursements
  • Putting through customer payments where necessary
  • Helping to maintain accurate customer records on company’s property database

Technical Work & Support:

  • Managing Notices – issuing of, responding to notice & transfers of tenancy
  • Managing Tenancy agreement process & documents – standard templates, forming new agreements as required and dealing with specific exception clauses negotiated as required
  • Managing the accounting process for lettings including checking Landlord statements and organizing daily payment runs, reconciliation of Landlord, tenant and company’s trading accounts
  • Managing Tenant and Landlord disputes that are escalated from outsource company
  • Block Management project and work for key clients including monthly accounting and procedures
  • Running monthly audit procedures including: suspense account, unreconciled transactions, contractor payments and debtors/arrears
  • Ensure all necessary paperwork (including terms of business and ID) is received for new vendors/landlords
  • Auditing and paying non-resident landlord tax for overseas Landlords
  • Keeping fully up-to-date with ARLA compliance and ensuring the company is briefed with the latest legislation and changes to ensure compliance
  • Managing the ARLA annual audit process in conjunction with the company’s accountants
  • Assisting the sales & marketing team with the organisation of mail outs and other marketing literature

Person specification:

  • Advanced working knowledge of Microsoft Office applications (Outlook/Word/Excel/PowerPoint)
  • Knowledge of the property lettings estate agency industry
  • ARLA qualified (to either Member or Fellow level)
  • Knowledge of block management procedures, processes and legislation
  • Strong interpersonal skills, including excellent written and verbal communication skills
  • Excellent customer service and administrative skills
  • Self-motivated, pro-active and adaptable, with the ability to both methodically follow processes and to work on own initiative
  • Solution-focused team player, with a ‘can-do’ attitude and a professional and flexible approach to working with colleagues
  • Enthusiastic, energetic and driven, with the ability to learn new systems and processes quickly
  • Ability to liaise with clients in a confident and professional manner
  • Experience of dispute resolution
  • Ability to handle complex disputes and negotiate successful outcomes and sell these to parties in dispute
  • Ability to multi-task and to remain calm under pressure
  • Demonstrable experience within a busy property management role at senior level

This opportunity will come with a basic salary that is negotiable, but likely to be in the region of £25,000 to £30,000 along with bonuses. The hours of work will be 8:30am to 6:00pm, Monday to Friday and alternate Saturdays (9am-5pm) with ½ day off in the following week. You will get 20 days’ annual leave (rising to 22 days after two years’ service, then incrementally up to a maximum of 25 days after five years’ service).

For further information on this exciting career opportunity, please apply on line now via this webpage and we will get back to you immediately. Alternatively, please feel free to contact us in confidence on 01784 451464, or email us:


This job is now closed