Senior Property Manager – Lettings – Reading, Berkshire

Permanent , Reading | £20k to £25k Inc Benefits

Job Posted: 2015-12-21 21 December 2015 Closing date for applications: 21 February 2016

Job Description

This well-established, independent estate agency based in Reading is undoubtedly one of the market leaders in the area. They are currently looking to recruit a Senior Property Manager to work with their Lettings Team.

Job description:

Property Management Support – understand the following processes in order to assist with workload:

  • Prepare new let packs
  • Complete hallmark/utility transfers
  • Provide support with tenant sign ups
  • Deal with inventory check in and check out returns
  • Deal with utility bills received on behalf of landlords
  • Scan and file Terms of Business, tenancy agreements etc and communicate to lettings team
  • Maintain lettings files to ensure documents are clearly organised and labeled
  • Control movement of keys and sign in/out keys to contractors along with tenant keys
  • Arrange for old lettings paperwork/documents to be archived/scanned and stored securely
  • Log payments made from the account on behalf of landlords/tenants
  • Check remittances received from property management accounts team and log reimbursements
  • Put through customer payments on the payment machine where necessary
  • Help to maintain accurate customer records on our property database

Technical Work and Support:

  • Managing Notices – issuing of, responding to notice & transfers of tenancy
  • Managing Tenancy agreement process & documents – standard templates, forming new agreements as required and dealing with specific exception clauses negotiated as required
  • Managing the accounting process for lettings including checking Landlord statements and organizing daily payment runs, reconciliation of Landlord, tenant and the company’s trading accounts
  • Managing Tenant and Landlord disputes that are escalated from our outsource colleagues
  • Block Management project and work for key clients including monthly accounting and procedures
  • Running monthly audit procedures including: suspense account, unreconciled transactions, contractor payments and debtors/arrears
  • Running KPI audit on our Outsourced Property Management Team
  • Ensure all necessary paperwork (including terms of business and ID) is received for new vendors/landlords
  • Auditing and paying non-resident landlord tax for overseas Landlords
  • Keeping fully up-to-date with ARLA compliance and ensuring the company is briefed with the latest legislation and changes to ensure compliance
  • Managing the ARLA annual audit process in conjunction with the company’s accountants
  • Assist the Sales & Marketing Administrator with the organisation of mailouts and other marketing literature

Person specification:

  • Advanced working knowledge of Microsoft Office applications (Outlook/Word/Excel/PowerPoint)
  • Knowledge of the property lettings estate agency industry
  • ARLA qualified (to either Member or Fellow level)
  • Knowledge of block management procedures, processes and legislation
  • Strong interpersonal skills, including excellent written and verbal communication skills
  • Excellent customer service and administrative skills
  • Self-motivated, pro-active and adaptable, with the ability to both methodically follow processes and to work on own initiative
  • Solution-focused team player, with a ‘can-do’ attitude and a professional and flexible approach to working with colleagues
  • Enthusiastic, energetic and driven, with the ability to learn new systems and processes quickly
  • Ability to liaise with clients in a confident and professional manner
  • Ability to handle complex disputes and negotiate successful outcomes and sell these to parties in dispute
  • Ability to multi-task and to remain calm under pressure
  • Experience of dispute resolution
  • Demonstrable experience within a busy property management role at senior level
  • Experience of block management including health & safety issues

This position will come with a basic salary of £20,000-£25,000 with a bonus scheme being introduced. The hours of work will be 8:30am to 5:30pm, Monday to Friday and alternate Saturdays (9am-5pm) with ½ day off in the following week. You will get 20 days’ annual leave (rising to 22 days after two years’ service, then incrementally up to a maximum of 25 days after five years’ service).

For further information on this exciting career opportunity, please apply on line now via this webpage and we will get back to you immediately. Alternatively, please feel free to contact us in confidence on 01784 451464, or email us:


This job is now closed