Relationship Manager – Residential Estate Agency – London, E20

Permanent , London | £25k to £30k OTE

Job Posted: 2015-12-12 12 December 2015 Closing date for applications: 12 February 2016

Job Description

A major client of ours has acquired about 1,500 new homes for private housing in an up and coming area of East London where they are delivering an on-site management and lettings operation. The company believe that attitude, attributes and customer service skills are as important as specific property sector experience, and as such, they would welcome applicants from within, and outside of, the property industry with successful candidates being supported by a comprehensive training programme to give them the very best grounding. They are currently looking to recruit a Relationship Manager.

This individual will report in to Senior Relationship Manager and work alongside other Relationship Managers. This team is responsible for the relationship management for all private residents at East Village.

The role & Responsibilities:

  • Interacting and co-ordinating with Property Consultants and Contracts Team
  • Responsible for welcoming new residents at the time of check-in
  • Ensuring all properties within portfolio are ‘ready-to-let’ and creating a positive impression at time of moving-in
  • Ensuring that for the lifetime of the tenancy the resident receives exceptional customer service
  • Being responsive and empathetic with any issues raised by residents
  • Ensuring that the check out and deposit release process is prompt and negotiated in a professional manner
  • Ensuring that the portfolio is statutorily compliant at all times
  • Adhering to all operational procedures and practices
  • Effective use of IT systems and software to the benefit of their residents
  • To monitor costs in order to deliver a good return for their investors
  • Establishing and maintaining a good working relationship with residents, suppliers, contractors and other partners

Key areas of focus:

  • Ensuring delivery of exceptional customer service to residents, colleagues and other stakeholders
  • Being commercially minded
  • Challenging the norm

Required skills & experience:

  • Previous lettings experience not essential
  • Demonstrable success in customer service delivery
  • Writing and communicating effectively meeting the needs of the audience
  • Positive attitude; diligent multi-tasker able to prioritise and excel under pressure
  • Strong attention to detail and accuracy
  • Fluent spoken and excellent business standard written English

To build an instant rapport to inspire confidence and trust. You will be a high performing individual with meticulous attention to details and exemplary organisational and interpersonal skills.

In addition, the following attributes are required:

  • Being professional and punctual at all times, demonstrating a commitment to the organisation
  • Communicating with focus, simplicity and clarity
  • Being prompt and reliable when working with residents, suppliers, partners and staff
  • Working under pressure, keeping calm, balancing demands, being positive, handling criticism
  • Supportive of other colleagues to engender a team spirit throughout
  • Takes responsibility within scope of authority levels, but knows when to escalate issues

The salary on offer will depend on the individual, but is likely to be in the region of a £25,000 basic salary, with quarterly and annual bonuses enabling the successful candidate to earn in the region of £27,000 to £30,000. The hours run on a shift basis, working either 8am-5pm, or 11am-8pm. The office is open 7 days a week, but if a Saturday and Sunday are worked, you will get the following Monday and Tuesday off; therefore it is still a 5 day working week.

For further information on this exciting career opportunity, please apply on line now via this web page and we will get back to you immediately. Alternatively, please feel free to contact us in confidence on 020 7792 9779, or email us:

This job is now closed