Property Manager – Upmarket Global Estate Agency – Richmond, South West London

Permanent Richmond, Surrey | £25k to £28k Inc Benefits

Job Posted: 2016-03-15 15 March 2016 Closing date for applications: 15 May 2016

Job Description

This prestigious estate agency with a strong presence across London is looking to appoint a property manager with a minimum of 1-2 years experience to join a successful team managing a large portfolio of rented flats and houses in central/south west London. This is a highly regarded position offering an excellent opportunity to join an energetic and expanding department. Based at their property management department in Richmond, you will need to be organised with common sense and have an ability to deal with people at all levels.

The job will involve:

  • Complying with Code of Conduct and Policies and all current legislation affecting the business
  • Formal reporting to Landlords and managing expectation
  • Liaising with Landlords and Tenants
  • Effectively handling day to day property maintenance issues reported by tenants and communicating with contractors and Landlords as necessary
  • Managing the progress of maintenance issues and seeing them through to completion
  • Booking all pre-tenancy and move-in works
  • Effective proactive maintenance of managed property
  • Ensure properties are properly prepared for re-marketing and to receive a new tenant
  • Peer checking content of Property Visit reports, obtaining any required quotes and sending with report to Landlord
  • Monitoring empty property if instructed by Landlord
  • Processing insurance claims
  • Ensuring all systems are kept up to date and maintained
  • Delivering excellent customer service at all times
  • Liaising with the Health & Safety Team to ensure all required inspections and remedial works are concluded on time and properly recorded
  • Formal reporting to Landlords
  • Invoice processing
  • Managing utilities
  • Processing check-in reports

General duties will include:

  • Ensuring all Management systems are kept up to date and maintained
  • Obtaining competitive quotations for works
  • Ensuring that only appropriate and suitable contractors are instructed
  • Raising work-orders and Invoice processing
  • Delivering excellent customer service at all times
  • Obtaining Risk Assessments and Safe Working Method Statements as required
  • Raising fees for works instructed
  • Achieving set KPI’s

Candidate profile:

  • Ideally be ARLA licensed/achieved the NFOPP Technical Award
  • Excellent IT skills, including Excel, Power Point, Word, etc
  • Have a flexible approach to work
  • Have an ability to multi-task
  • Be adaptable and a good team player
  • To have a strong service “ethic”
  • Excellent written and communication skills
  • Ability to work effectively in a busy environment as part of a team
  • Strong organisational skills
  • Meticulous attention to detail
  • Happy to take the initiative
  • Confident in dealing with clients
  • Excellent telephone manner

Hours will be Monday-Friday 9-6pm, and salary will be between £25-27,500 depending on experience. Other benefits including private health care will be provided.

For further information on this exciting career opportunity, please apply on line now via this web page and we will get back to you immediately. Alternatively, please feel free to contact us in confidence on 020 7792 9779, or email us:


This job is now closed