Property Manager – Hertfordshire agency

Permanent Harpenden, Hertfordshire | £20k to £25k


Job Posted: 2014-07-22 22 July 2014 Closing date for applications: 22 September 2014

Job Description

Customer Relationship Manager – Property Management

The job will involve:

  • Liaising with Landlords and Tenants and managing expectations of all aspects of property management
  • Gathering all relevant property information, liaising with the landlord to complete and ensuring all relevant information for the management of a property is uploaded to REAPIT before a tenancy commences.
  • Liaising with the central property management team to ensure pre-tenancy works are booked and checking such works prior to new tenancy starting
  • Completing pre-let check to ensure all properties are properly prepared to receive new tenants with all offer conditions met. Ensuring all appliance manuals are in the property before the start of the tenancy and contracts and warranties are in place and noted on Reapit.
  • Liaising with the Landlord and Tenant prior to the new tenancy commencing
  • Meeting and handing the property over to the new tenant on the first day of the tenancy.
  • Carrying out 2 formal property visits per annum and preparing reports for Landlords, reports to be submitted to central property management for checking and forwarding to the landlord with any required quotes (to be obtained by central property management).
  • Meeting and arranging access for contractors and others as required
  • Coordinating with the central property management team on all day to day property maintenance and communicating with contractors, tenants and Landlords as necessary
  • Checking finished works as required and reporting back to the central property management team.
  • Managing the progress of maintenance issues and seeing them through to completion
  • Managing the termination process and ensuring properties are properly prepared for re-marketing and to receive a new tenant.
  • Liaising at all times with the Maintenance Management team to ensure a seamless service is provided to Landlord and Tenant
  • Attending pitches/Landlord meetings to increase management instructions
  • Managing the termination process and ensuring properties are properly prepared for re-marketing and to receive a new tenant.
  • Liaising at all times with the Maintenance Management team to ensure a seamless service is provided to Landlord and Tenant
  • Attending pitches/Landlord meetings to increase management instructions

General

  • Liaising with Front Office, Property Maintenance, Health & Safety, Renewals and Tenancy Management
  • Ensuring property management system is kept up to date
  • Delivering excellent customer service at all times
  • Ensuring Risk Assessments and Safe Working Method Statements are suitable
  • Achieving set KPI’s

Hours will be Monday to Friday 9am to 6pm

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.

 

This job is now closed