Lettings Administrator – Tenancy Progression – Private Landlord

Permanent Victoria, London | £23k to £28k

Job Posted: 2014-08-26 26 August 2014 Closing date for applications: 26 August 2014

Job Description

This is an excellent opportunity to join this highly regarded private landlord with a large portfolio of luxury properties in central London. They are looking to recruit an Administrator to work closely with the Lettings Manager where your main job purpose will be to ensure prompt delivery of accurate and correct tenancy agreements, and other legal paperwork, as requested by the lettings team, and providing administrative support to the lettings team as a whole.

Your areas of responsibility will include:

  • Overseeing and leading the work of the Tenancy Progression department
  • Planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of the Tenancy Progressor and other resources within Lettings
  • Paperwork for new deals
    – Putting new deals on the company’s database
    – Creating new tenancy agreements accurately along with accompanying documentation
  • Outgoing post:
    – Scanning all required documents and attaching to the database
    – Sending two copies of the tenant signed agreements to the landlord
  • Incoming post:
    – Logging returned tenancies
    – Sending one copy to the tenant & filing the other
  • Registering deposits with TDS
  • General administration duties in support of the team

Key behaviours:

Customer focus:

  • Striving to provide an excellent service ensuring long term satisfaction of customers
  • Being polite and helpful to all customers, internal and external
  • Following through customer enquiries, requests and problems
  • Responding immediately to the needs of the customer
  • Monitoring and checking customer satisfaction


Communication skills:

  • Communicating in an effective way using written or verbal means
  • Striving to standardise routine communications to improve clarity and reduce errors


  • Ensuring high quality of own work
  • Minimising errors and mistakes
  • Following procedure to comply with all relevant regulatory requirements

Analytical thinking:

  • Using common sense to understand an issue or a problem
  • Thinking problems through in a logical way
  • Producing simple, straight forward solutions

Planning and organising:

  • Using simple planning tools and recognising the importance of a planned approach to work
  • Developing clear plans to tackle a specific, well defined task
  • Ensuring balanced work load between each member of the team


Business acumen:

  • Generating ideas and recommendations for the department

Team work:

  • Maintaining effective working relationship with colleagues
  • Sharing information with others in the team
  • Recognising the need to work as a whole team across functions within the organisation
  • Understanding how own role contributes to the success of the team and company


  • Willingness to accept change
  • Ability to maintain effectiveness in a changing environment and market

Education/experience/skills required:

  • A smart appearance and professional approach
  • Excellent keyboard skills
  • Computer literate, with specific experience of Word, Excel and Databases
  • Excellent standard of communication
  • Educated to degree level

This opportunity is a Monday to Friday, 9.00am to 6.00pm role which will come with a basic salary that will very much depend on the successful candidate’s level of experience and expertise. As a guideline, the salary will range between £22,500 and £27,500.



This job is now closed