Housing Advice Co-ordinator – Student Accommodation Services – Guildford, Surrey

Permanent Guildford, Surrey | £25k to £29k Inc Benefits


Job Posted: 2016-04-20 20 April 2016 Closing date for applications: 20 June 2016

Job Description

An interesting and varied role has become available at a Student Accommodation Services team as a Housing Advice Co-ordinator. The role will be based in their office in Guildford and you will be a part of a team supporting the day to day running of the University’s private sector lettings agency.

You will be working closely with the Letting Agency Manager to ensure that the agency provides a high quality and financially sustainable service to Landlords and is successfully combined with providing a free and comprehensive advice and support service to University students.

Outline of Job responsibilities:

  • Work with the Letting Agency Manager to set up and launch the new agency, including designing processes and procedures, branding product and working with colleagues from across the University to raise awareness of this new service.
  • Create and implement awareness raising campaigns in relation to the Letting Agency and the services it provides
  • Create and implement awareness raising campaigns in relation to renting in the private sector, considering both legal and community issues.
  • Provide advice and guidance to students who are looking to rent in the private sector, including information on process, legalities and the local rental market.
  • Provide support and advice to those currently living in the private sector who is encountering issues, giving information on their rights and responsibilities, facilitating resolution where possible.
  • Supervise temporary and contract staff or colleagues from within the department to help support the work of the agency, especially during busy times i.e. September and March.
  • Keep systems and software up-to-date in relation to property, landlord and tenant details, ensuring that items are logged / recorded in a timely fashion.
  • Support the work to create and maintain the systems, processes, procedures and policies necessary to manage an efficient and high quality service.

Personal specification:

  • A level qualified and relevant experience
  • Significant experience of providing advice to those renting, or looking to rent, in the private sector
  • Experience of providing housing advice to students
  • Good IT skills and able to use standard packages such as Microsoft
  • Flexibility to work in busy periods
  • Full UK driving licence required for viewings and visiting properties
  • Able to build rapport with Landlords and Tenants
  • Organisational skills
  • Able to problem solve and make decisions
  • Negotiation skills

This exciting role includes a salary package of £25,000 to £29,000 dependent on the level of experience.

The hours of work will be from 9am to 5.30pm, Monday to Friday. A fantastic 40 days holiday is given! 

For further information on this exciting career opportunity, please apply on line now via this web page and we will get back to you immediately. Alternatively, please feel free to contact us in confidence on 020 7792 9779, or email us: enquiries@propertypersonnel.co.uk

This job is now closed