Customer/Client Liaison Coordinator – Leading Upmarket Estate Agency – Guildford, Surrey

Permanent Guildford , Surrey | £24k Inc Benefits

Job Posted: 2016-01-07 07 January 2016 Closing date for applications: 07 March 2016

Job Description

This estate agency is one of the most respected and highly regarded estate agencies in the UK. They currently have a fantastic opportunity as a Customer/Client Liaison Coordinator to support their highly successful team in their Guildford office in Surrey.

To be considered for this role you will need strong administration skills and previous experience within estate agency is very beneficial. It is imperative for the candidate to be able to deliver under pressure and be confident dealing with a broad spectrum of clients both in person and over the phone. This is a varied role and therefore the successful candidate must be flexible and a very proactive approach.

Key responsibilities for this role:

  • Dealing with all incoming calls
  • Applicant care in line with company procedures
  • Efficiently deal with Landlord and Tenant enquiries
  • Visiting properties available to Let
  • Registering applicants on the phone and walk ins
  • Meeting and greeting customers coming into office
  • Organising viewings
  • Arranging and carrying out viewings as required and establishing rapport with applicants
  • Feedback to Landlords, Tenants and Applicants following viewings
  • Updating and maintaining the database


  • Booking in pitches taking all necessary information
  • Confirm pitch appointment with Landlord
  • Preparing pitch packs and comparables
  • Sending pitch reports and letters as requested by Head of Department
  • Arranging for re-evaluation by HOD of any re-lets and prepare for remarketing
  • Ensure the team is aware of any terminations and the relevant action is in place
  • Prepare new properties for marketing

Administration duties:

  • Liaise with the deal progression team to ensure all file work is ready before move in and signed off by HOD
  • Ordering stationary, office supplies when needed
  • Post – sorting and franking daily
  • Updating property lists weekly
  • Processing/ approving office invoices including photography, leaflet distribution, advertising, tenant referencing
  • Key Manager – logging keys in and out and adding new keys

Candidate profile:

  • Excellent written and communication skills
  • Ability to work effectively as part of a team
  • Excellent organisational and time management skills
  • Work well in a pressurised environment
  • Meticulous attention to detail
  • Confident dealing with clients over the phone and in person
  • Good working knowledge of the Microsoft Packages
  • Full UK clean driving licence

The initial package for this role will be in the region of £24,000 dependent on experience. The hours of work will be from 9am to 6pm, Monday to Friday and may also be required to work Saturdays.

For further information on this exciting career opportunity, please apply on line now via this web page and we will get back to you immediately. Alternatively, please feel free to contact us in confidence on 01784 451464, or email us:







This job is now closed