Property Manager – Property Investment & Asset Management Company
Permanent London | £35k Inc Benefits
Closing date for applications: 09 June 2014
A Property Management opportunity has just become available with this leading Property Investor and Asset Manager holding investments in Central London. They are currently looking for an experienced Property Manager to manage a portfolio of about 80 central London apartments in one building.
The purpose of the job is to maximise the rate and occupancy of the apartments, at the same time as administering leases, arrivals and departures and liaising with the tenants throughout their stay ensuring highest levels of customer care are achieved. You will also be responsible for managing the Concierge and liaising with all other heads of departments (HODs) to ensure a smooth operation.
To promote the apartments in a professional and responsible manner at all times.
To maintain the confidentiality of their guests, clients and business.
To provide early warning to management of potential problems, any breach of security or any other matter which may be detrimental to the company, its staff or residents at the earliest opportunity
To assist the company director with the day to day operation ensuring the smooth running of the building.
To liaise with all HODs to ensure departments have timely information on arrivals, departures and moves.
To resolve promptly and efficiently guest queries and complaints
Ensuring the team area always aware of any significant problems relating to a resident.
To manage the concierge team, ensuring the shifts are covered and that all tasks are carried out to the highest standards.
Ensuring that the out of office hours team are fully conversant with systems and that they are trained in duty management procedures.
To keep control of service contracts, organising visits and liaising with maintenance engineer.
Where applicable to have full knowledge of the property management system with regards to arrivals/departures, availability, leases, and reports.
To show that there is a clear understanding of legal implications pertaining to any lease or licence agreements.
All lease and licence documentation, payment due and arrival details should be completed accurately prior to residents/licensees arrival.
Filing of all records and correspondence should be up to date and easily retrievable, and archive stores should be secure and comprehensively recorded for easy retrieval.
To ensure all relevant staff are aware of new residence arrivals and any necessary paperwork is properly prepared
Negotiating deposits releases.
Carrying out 6 monthly property checks.
Responsibility for rent arrears and, where appropriate, instructing solicitors to assist with this.
Sales and Marketing:
To have a pro-active role in sales include external sales calls, showrounds and mailing campaigns
To produce and budget for a yearly sales, marketing and advertising campaign
To be aware of competitor activity and ensure all information is up to date through personal visits and SWOT analysis
To ensure that all opportunities for business have been chased, followed up or passed on to the Sales Manager/Estate Agents
To track the source of all enquiries and bookings
To manage and maintain an up to date marketing database within the company’s software system
To establish a good working relationship with key agents, relocation agents and PA’s.
To establish and nurture professional caring relationships with all tenants/residence
To attend a weekly sales meeting preparing various reports to discuss and analyse
To liaise with the Accounts Administrator to ensure arrival payments due before arrival date.
To compile weekly, monthly forecast
To prepare yearly budget.
To oversee new starters induction and all procedures are followed for employment, disciplinary and grievance with HODs
To comply with Healthy and Safety Policy
To organise and liaise with HODs statutory training – fire, health and safety etc.
To be fully conversant with fire procedures and ensure that all staff are aware of current fire procedures
To maintain all paperwork and documentation with regard to any health and safety, fire procedures/issue
To be considered for this position you will need the following skills:
A minimum of 2 to 3 years Property Management experience
Excellent verbal and written communication skills
Very well organised
First class administration skills
Good level of IT skills
Diplomatic and unflappable personality
Competent and confident when handling difficult situations
This position will come with a basic salary of at least 35,000 for the right individual, and is based in Marylebone, London NW1. It is a Monday to Friday, 9am to 6pm role though you may need to be contacted outside working hours on your mobile on occasions.
For further information on this exciting career opportunity, please apply on line now via this webpage and we will get back to you immediately. Alternatively, please feel free to contact us in confidence on 020 7792 9779, or email us: email@example.com