Customer Relationship Manager – Property Management Department – Estate Agency

Permanent Berkshire | £30k Inc Benefits


Closing date for applications: 10 November 2014

Job Description

This upmarket estate agency with a strong presence in the Windsor area is looking to appoint a property manager with a minimum of 2 – 3 years experience to join a successful team managing a portfolio of rented flats and houses in the surrounding area.

The job will involve:

  • Liaising with Landlords and Tenants, and managing expectations of all aspects of property management
  • Gathering all relevant property information, liaising with the landlord to complete and ensuring all relevant information for the management of a property is uploaded onto the software before a tenancy commences.
  • Liaising with the central property management team to ensure pre-tenancy works are booked and checking such works prior to new tenancy starting
  • Completing pre-let check to ensure all properties are properly prepared to receive new tenants with all offer conditions met. Ensuring all appliance manuals are in the property before the start of the tenancy and contracts and warranties are in place and noted on the database.
  • Liaising with the Landlord and Tenant prior to the new tenancy commencing
  • Meeting and handing the property over to the new tenant on the first day of the tenancy.
  • Carrying out 2 formal property visits per annum and preparing reports for Landlords, reports to be submitted to central property management for checking and forwarding to the landlord with any required quotes (to be obtained by central property management).
  • Meeting and arranging access for contractors and others as required
  • Coordinating with the central property management team on all day to day property maintenance and communicating with contractors, tenants and Landlords as necessary
  • Checking finished works as required and reporting back to the central property management team.
  • Managing the progress of maintenance issues and seeing them through to completion
  • Managing the termination process and ensuring properties are properly prepared for re-marketing and to receive a new tenant.
  • Liaising at all times with the Maintenance Management team to ensure a seamless service is provided to Landlord and Tenant
  • Attending pitches/Landlord meetings to increase management instructions
  • Managing the termination process and ensuring properties are properly prepared for re-marketing and to receive a new tenant.
  • Liaising at all times with the Maintenance Management team to ensure a seamless service is provided to Landlord and Tenant
  • Attending pitches/Landlord meetings to increase management instructions

General:

  • Liaising with Front Office, Property Maintenance, Health & Safety, Renewals and Tenancy Management
  • Ensuring property management system is kept up to date
  • Delivering excellent customer service at all times
  • Ensuring Risk Assessments and Safe Working Method Statements are suitable
  • Achieving set KPI’s

Candidate profile:

  • Ideally be ARLA licensed/achieved the NFOPP Technical Award
  • Excellent IT skills, including Excel, Power Point, Word, etc
  • Have a flexible approach to work
  • Have an ability to multi-task
  • Be adaptable and a good team player
  • To have a strong service “ethic”
  • Excellent written and communication skills
  • Ability to work effectively in a busy environment as part of a team
  • Strong organisational skills
  • Meticulous attention to detail
  • Happy to take the initiative
  • Confident in dealing with clients
  • Excellent telephone manner
  • Car owner  / driver

This is a Monday-Friday, 9am to 6pm role, and the basic salary on offer will be in the region of £30,000 depending on your level of experience. Other benefits including private health care will be provided.

For further information on this exciting career opportunity, please apply on line now via this web page and we will get back to you immediately. Alternatively, please feel free to contact us in confidence on 01784 451464, or email us: enquiries@propertypersonnel.co.uk

 

This job is now closed